Terms and Pricing

We have two sets of terms and pricing.

Our wholesale pricing & terms are intended for wholesale customers who have a business Tax ID number and plan on opening an account for ongoing orders. The retail and event pricing & terms is for one-time orders for an event (like an anniversary, convention or reunion), or if you’re ordering for your own use and you do not plan on reselling. As always, if you have questions as to which applies to your order, please call us toll free at 888-646-0238 or email us.

Wholesale Pricing & Terms

  • All First Orders must be pre-paid.
  • Payment due at time of shipping. Visa, MasterCard, American Express, Discover, Check or U.P.S. C.O.D.
  • Shipping will be billed separately on final invoice.
  • All of our pottery items are handmade and subject to variations in size, color, and glaze consistency and are not considered seconds because of variations from order to order.
  • Custom orders may come with a 10% overrun which will be shipped and invoiced.
  • All rush orders are assessed a 25% charge. Availability is subject to production schedule.
  • Return Policy: No returns will be accepted without approval from Deneen Pottery.
    If you have any problems just give us a call 888-646-0238
  • Molds will be retired if no orders are placed after 3 years. A $50 fee will be assessed per medallion to bring back retired artwork.

By placing an order with Deneen Pottery you agree to the terms and conditions listed above.

  • First-Time Setup Charge: $150.00 for a vector file submission, $200.00 for a non-vector file submission
    In order to be added to our art wait list, all new orders require a  first-time setup fee. This covers the costs of creating your custom emblem, die, and mold which will produce a medallion that can be applied to most stoneware items. An art proof plus one revision is included in the first-time setup fee. Additional design time will be billed at $60.00 per hour. An additional $50.00 charge is required if you wish to make any changes to your original design or to produce any of the following items: Coasters, Do Not Disturb Signs, Ornaments, Magnets, and Leather Key fobs (these item require the production of new artwork, die and mold.)
  • Artwork
    All artwork is property of Deneen Pottery but may be purchased for personal use. High resolution JPEG, PNG, and PSD files are available at a rate of $50 each.

Questions? Please call us at one of the numbers below or email us.

Retail and Event Pricing & Terms

These prices are for one-time orders for Reunions, Weddings, Centennials, Anniversary’s, Private Estates. etc.

  • All Orders must be pre-paid, credit cards only: Visa, MasterCard, American Express, Discover
  • Art Set Up Charge: $300.00
  • Shipping will be calculated per weight, destination and timing, and charged to your credit card.
  • All of our pottery items are handmade and subject to variations in size, color, and glaze consistency and are not considered seconds because of variations within an order or from order to order.
  • Custom orders may come with a 10% overrun which will be shipped and invoiced.
  • Rush Order Charge 25% – Availability subject to production schedule
  • Molds will be retired if no orders are placed after 3 years. A $50 fee will be assessed per medallion to bring back retired artwork.
  • All artwork is property of Deneen Pottery but may be purchased for personal use. High resolution JPEG, PNG, and PSD files are available at a rate of $50 each.

By placing an order with Deneen Pottery you agree to the terms and conditions listed above.

Questions? Please call us at one of the numbers below or email us.

Privacy Policy – Single Mug Purchases

We do not share any customer information.

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